FAQs​​

At AvWx Training we want to make your experience a pleasant one.  If you can't find the answer to your question below or have additional questions, comments or suggestions about our site or our services, please don't hesitate to

contact us.  We would appreciate hearing from you.

Q.  What does AvWx Training stand for?

A.  AvWx Training stands for "Aviation Weather Training." It's your best online source for aviation weather education!

Q.  What is AvWx Training?  How is that different from AvWxWorkshops?

A.  AvWx Training does not require a subscription or membership although you can join our communityUnlike AvWxWorkshops which provided online workshops and high resolution weather guidance, AvWx Training was created to provide a live training component to include one-on-one online training and live webinars.  AvWx Training also hosts an aviation weather blog to provide some additional (useful) content and to announce live webinars and other important information. 

Q.  Do I have to become a member of AvWxWorkshops.com to schedule online training?

A.  No. AvWx Training does not require a membership to AvWxWorkshops.com.  If you are interested in attending a live webinar or booking a one-on-one online training session, simply visit those sections and purchase.  

Q.  I purchased one hour of online training.  How do I know if my day and time is confirmed? 

A.  You will receive an email confirmation with the date and time of your session; if you create an account on the AvWx Training website you can see all of your bookings.  Once logged in click on the blue profile icon in the upper-right corner of the site to show a drop down list.  Choose My Bookings to see all of your online training sessions.

Q.  How do the one-on-one online training session work?  How do I get the online details for my session?

A.  AvWx Training uses GoToMeeting™ for all online training sessions and live webinars.  GoToMeeting™ is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.  Your online session confirmation will be sent in a separate email (normally within 24 hours) and will have instructions on how to join the session.  A few minutes prior to the session start time, please click on the link in this email and it will connect you to the online session.  It may require you to download software prior to joining the session.  

Q.  What kind of computer do I need to participate in an online session?

A.  For the best experience, please use a desktop or laptop computer (Windows or Mac).  Although you can download the GoToMeeting™ app on your portable device, we don't recommend this option.  We use GoToMeeting™ for all one-on-one online sessions and live webinars which runs within any Internet web browser.  You can do a quick system check prior to the session by visiting https://link.gotomeeting.com/system-check.  You can use your computer or phone's built-in microphone and speakers, for the best experience and to cut down on echoes we recommend that you use a headset.

Q.  Can training be conducted in 15 or 30 minute sessions?  

A.  At this time online sessions are only offered in 1 hour increments.

Q.  What do I do if I need to cancel my session?

A.  We do not offer refunds for online training, but we will be happy to assist you with re-scheduling your training session.  If you create an account on the AvWx Training website, you do have the ability to change the time of your session. 

Q.  Are evening or weekend training sessions available?

A.  One-on-one online training sessions should be scheduled during our normal business hours of 9am to 5pm eastern time.  We can however, by special request, accommodate sessions in the evening and on weekends in some instances.  If you need to schedule a session outside of our normal business hours, please contact us with the date and time you would like to schedule and what your training goals are.  In most cases, we will do our best to schedule a session that will work for you.

 

Q.  Can I use previously purchased online training hours to purchase other products or services? 

A.  No.  Any online training hours must be used for that purpose only and cannot be used to pay for other products or services.  Online training hours cannot be sold or transferred.  

 

Q.  Do online training hours expire? 

A.  Yes.  Any online training hours purchased expire one (1) year from the time of purchase.  Unused online training hours cannot be carried over and will be forfeited after one year.

 

Q. Can I transfer, sell or give online training hours to another person? 

A.  No.  Any online training hours you may have on your account with AvWx Training can never be transferred, sold or assigned to anyone else.  We are sorry, but at this time we cannot offer refunds of online training hours purchased. 

Q.  If I'm a member of AvWxWorkshops.com, is there a discount?  

A.  No, at this time there isn't a discount for one-on-one online training or live webinars.  AvWx Training operates independently of AvWxWorkshops.com.  

Q.  If I purchased one or more one-on-one training hours with AvWxWorkshops.com in the past, can I still use these hours for a session?

A.  Yes, unexpired hours purchased through AvWxWorkshops.com may still be used.  Please contact us, to set up a session.

Q.  How do I pay for my one-on-one online training session or webinar?  

A.  You can conveniently pay using your own PayPal account or by major credit card (currently we only accept MasterCard, Visa and Discover).

Q.  Can I purchase more than one hour of one-on-one training at a time?  

A.  No, at this time you can only purchase a single hour with each transaction.  This is done so you can book your preferred day and time with each hour purchased.  Additional hours purchased each require a separate payment transaction.

Q.  Do I need a PayPal account to pay for my one-on-one training or live webinar?

A.  No, you can check out as a guest and pay by credit card. 

Q.  Can I get a refund for any products or services including memberships?

A.  No.  All sales are final.  We would like to hear from you, however.  Send us an email explaining any issues or concerns you have and we will do what we can to make you a satisfied customer. 

Location

Our corporate headquarters is located in Charlotte, NC

 

  • Twitter Clean
  • YouTube Clean

© 2019 by AvWxWorkshops Inc